06 Sep 2010 
Support Center » Knowledgebase » When you sell ebooks, where do you put the download link?
 When you sell ebooks, where do you put the download link?
Solution

You can handle it either way. One safety item you may consider is a simple Thank you page with "you'll get the download via email." That way you're able to confirm they gave you a good email address. They get the email with the download link then go to the download page - which is separate from the thank you page.

If you follow that method you just have to trust they won't pass it on. Generally I remind them on my copyright page in the ebook that they paid good money for this item. If they'd like to tell their friends about it, I recommend they join the affiliate program so they can profit from the referral. 

On the other hand, you can use an expiring link. In the shopping cart system I use, I can upload the file to the product description. The system takes care of creating the download link that is only good for 24 hours. The difficulty comes when you have a PDF plus a few audios - that method doesn't work as easily.

There is no perfect solution, especially if you're distributing a PDF (which I recommend.) You can use proprietary software that creates an .exe file, but it tends to increase the number of customer service calls you get. Plus it's not compatible with Mac's. So I recommend you use PDFs and go with the method that you prefer as a customer.



Article Details
Article ID: 42
Created On: 24 Sep 2005 10:19 PM

 This answer was helpful  This answer was not helpful

 Back
 Login [Lost Password] 
Email:
Password:
Remember Me:
 
 Search
 Article Options
Home | Register | Submit a Ticket | Knowledgebase | Troubleshooter | News | Downloads
Language:

Help Desk Software Help Desk Software By Kayako eSupport v3.70.02